Frequently asked questions

What homeowners should know before choosing a Home Watch company

What is Home Watch?

Home Watch is a scheduled visual observation of a home or property, looking for obvious conditions or changes while the homeowner is away. Coastal Keep documents observations, provides reports, and follows the homeowner's approved communication and escalation procedures.

Is a Home Watch visit the same as a home inspection?

No. A Home Watch visit is not a technical, structural, code, mold, HVAC, roofing, plumbing, or real-estate inspection. We do not dismantle equipment or provide technical diagnoses. We observe accessible areas, document factual conditions, and recommend qualified evaluation when appropriate.

How often should my home be visited?

Biweekly service is a common starting point for seasonal homes. Weekly service may be appropriate for higher-risk properties, insurer requirements, active concerns, or owners who want more frequent observation. Monthly service may be offered in some circumstances, but a lot can change in thirty days.

Why are prices not posted online?

Home Watch properties are not standardized. Size, layout, pool or lanai areas, number of systems, visit frequency, access procedures, water protocol, community requirements, and special services all affect the time and responsibility involved. We prefer to see the home, learn the expectations, and provide a clear property-specific proposal.

What happens during the property consultation?

We walk the property, learn access points and shutoffs, discuss the homeowner's normal settings and instructions, identify systems and special areas, review visit frequency and additional services, and establish the information needed to prepare a proposal.

Will I receive a report?

Yes. Coastal Keep's service model includes documented reporting with meaningful photographs and notes. We are evaluating Home Watch software that supports GPS and time verification, property-specific checklists, report history, and automatic delivery to the homeowner.

What happens if humidity is elevated?

Temperature and relative humidity are documented according to the property's service plan. A reading above Coastal Keep's attention threshold is verified, compared with prior readings, evaluated alongside observable HVAC, odor, condensation, and moisture indicators, and communicated to the homeowner.

Can Coastal Keep hold my keys or let vendors into the home?

Yes. Keyholder and approved vendor-access services can be included. Access devices and codes are handled carefully, and the property is secured and documented after the visit or vendor appointment.

Do you offer storm services?

Yes, subject to an advance property plan, route capacity, safe conditions, community access, and the scope authorized by the homeowner. Storm services may be priced separately from recurring Home Watch visits.

Do you perform repairs or maintenance?

Coastal Keep's standard role is observation, documentation, reporting, and coordination. Additional tasks are evaluated individually. Licensed or technical repair work is referred to qualified contractors.

What area do you serve?

We accept inquiries from Punta Gorda to Naples and surrounding Southwest Florida communities. New clients are evaluated based on the property's location, route availability, service frequency, and needs.

How do I get started?

Complete the property-consultation form or call 239-745-5922. We will discuss the property and arrange an on-site consultation before preparing a customized service proposal.

Still have a question?

Tell us about your property and what you need. We will help you determine whether Coastal Keep is the right fit.

Contact Coastal Keep

Direct contact

239-745-5922

info@coastalkeephw.com